satisfaction 100% Guaranteed
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Shipping and Returns Policy

Shipping & Returns

It's always our goal to make your ordering process as efficient as possible. Learn all about our shipping policies and procedures below, and note our Power Costumes Guarantee.

SHIPPING METHODS & RATES

Our orders are shipped and delivered on business days (Monday through Friday, excluding major holidays and Halloween. Our standard shipping carrier is UPS. Please allow 3-5 business days for standard shipping. Standard Shipping Charges apply.

Orders to Alaska, Hawaii, and the US Virgin Islands take 8 to 10 business days. Please select the shipping option that best suits your delivery needs during "Checkout."

We do not ship outside the U.S. at this time.

Our express shipping is UPS and does not deliver on Saturday or Sunday. APO and PO Boxes will be shipped via Smartpost Standard shipping charges.

ORDER STATUS

We process orders Monday through Friday in the order in which they are received. Orders placed after 12:00PM EST (Noon) M-Th and 11am EST Friday will not be processed until the next business day.

If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order, please call us at (800) 731-5094 or email us.

CHANGE SUBMITTED ORDERS

If you need to change an order you have already placed, please contact a Power Costumes Customer Representative at (800) 731-5094 ((800) 731-5094 ) or email us at Customer Service and select the subject "My Order" and topic "Can I Change My Order?". To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your needs.

REPORT ORDER PROBLEM

If your order is missing a product, contains a damaged item, or other concern, please contact a Power Costumes Customer Representative at (800) 731-5094 or email us at Customer Service. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.

RETURNS & EXCHANGES

You may return any unopened, unworn, and unused of our products within 30 days of the original point of purchase, for a full 100% money-back guarantee unless marked as otherwise.

Customers who purchase products from Power Costumes website may return them by mail. Please call (800) 731-5094 for more details. Items purchased in a Power Costumes free-standing store may be returned to any of the Power Costumes free-standing stores. Power Costumes products purchased in all other locations must be returned to their original point of purchase.

For our bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return. If you buy Power Costumes products from unauthorized retailers or other unauthorized sources, we regret that we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter.

If you should need further information regarding the return of any Power Costumes products, please do not hesitate to call us at (800) 731-5094 , and it would be our pleasure to assist you however we could.

INTERNATIONAL SHIPPING

We regret that we do not ship outside the U.S. at this time.

Power Costumes Guarantee

At Power Costumes, we stand behind our service, our products and our customers. That is why we have a 100% satisfaction guarantee behind every purchase. any unopened, unworn, and unused of our products within 30 days of the original point of purchase, for a full 100% money-back guarantee unless marked as otherwise